About Us
Based in the historic spa city of Bath, UK, we specialise in private-label and white-label skincare manufacturing and formulation for boutique spas, hotels, salons, influencers, individuals and growing e-commerce brands.
With over 18 years’ experience in the industry, we combine artisan formulation, ethical sourcing and agile manufacturing to help your brand bring something special to market.
our story
Founded by husband-and-wife team Jeremy and Emma, Natural Spa Factory grew out of a passion for spa-quality skincare that doesn’t compromise. Jeremy’s background in spa design and consultancy inspired the idea of a product line that could meet the exacting needs of spas, hotels and independent retailers, while Emma brought the vision for formulations that are natural, inclusive and sustainable.
Over the years we have built an in-house lab, a suite of proven formulations and a service model tailored to brands who want to stand out, not just replicate mass-market skincare.
Our Philosophy & Values
Ethical & clean – We are committed to cruelty-free products, sustainable practices, responsible sourcing and transparent ingredients.
Boutique batch mindset – Unlike large-scale manufacturers, we specialise in small-batch production, allowing more attention to quality, flexibility and differentiation.
Brand-led partnership – You bring the vision for your brand; we provide the formulation, manufacturing, packaging and logistics support. Our process is designed to make launching and scaling easier.
Sustainability & design – From minimal extra packaging to recyclable materials and thoughtful design, we believe how the product looks and is delivered matters just as much as how it performs.
Our Location & Heritage
Our headquarters and production facility are located in Bath, UK, a city with long spa and wellness heritage. Inspired by nature, our formulations draw from botanically-sourced ingredients and spa-quality standards.
