Frequently Asked Questions
PRODUCTS
It all depends but our recommendation is you start with approx 6-12 lines.
In order to make any claims you will need to specify this is what you want in advance of us producing your products this includes organic and natural claims.
Most of them are at least 12 months from opening.
Oils – are 6-9 months from opening.
Our aim is to make all of our products vegan however this is a long process and will take time. If you are formulating from scratch then please do advise if this is part of your formulation criteria.
Most of our products are made here in the UK although sometimes we tap into our European partners for ingredients and manufacturing.
Complete our enquiry form and one of our project managers will contact you to further discuss your custom formulation needs. You may also contact us at info@naturalspafactory.com
PROCESS & SERVICE
We require a 50% deposit upon receipt of your order and the remaining paid before delivery.
For standard private label production usually ranges from 8-12 weeks from the date of issued PO, receipt of deposit and signed off proof.
The minimum we can make is 150 units per product but is dependent on the number of SKU’s/lines, ingredients and products you require.
Complete our enquiry form and one of our project managers will contact you to further discuss your custom formulation needs. You may also contact us at info@naturalspafactory.com
Yes, but we will need to test the compatibility of the product and the component.
Our products are compliant with ALL EU countries.
DESIGN
Yes but this is chargeable.
No. Sorry that’s just not where our expertise lies.
Yes, you will need to supply in .ai format and we will need to review your artwork to ensure its compatible before we commit but on the whole this is possible. We can also work with your designer to ensure it’s compliant with all legislation.
SHIPPING
Yes of course.
Yes – we can ship globally.
Yes, we do. We charge a small unit cost to pick and pack and then a standard rate on postage. You will have to commit to a certain stock level but please do ask for more information – we’d be happy to help.
