Frequently Asked Questions

PRODUCTS

Are your products organic?

In order to make any claims you will need to specify this is what you want in advance of us producing your products this includes organic and natural claims.

What is the shelf life of your products?

Most of them are at least 12 months from opening.

Oils – are 6-9 months from opening.

Are your products suitable for vegans?

Our aim is to make all of our products vegan however this is a long process and will take time. If you are formulating from scratch then please do advise if this is part of your formulation criteria.

Where are the products made?

Most of our products are made here in the UK although sometimes we tap into our European partners for ingredients and manufacturing.

I am interested in custom formualtion, where do I start?

Complete our enquiry form and one of our project managers will contact you to further discuss your custom formulation needs. You may also contact us at info@naturalspafactory.com

PROCESS & SERVICE

What are your payment terms?

We require a 50% deposit upon receipt of your order and the remaining paid before delivery.

What is the lead time on a standard private label job?

For standard private label production usually ranges from 8-12 weeks from the date of issued PO, receipt of deposit and signed off proof.

What's the minimum order quantity?

This varies on how many SKU’s/lines and products you require but approximate quantities are 100 units and above across5 SKU’s.

Do you have any price breaks?

Complete our enquiry form and one of our project managers will contact you to further discuss your custom formulation needs. You may also contact us at info@naturalspafactory.com

Can I use my own bottles/jars?

Yes, but you can expect to pay a couple of hundred pounds on top per SKU to get everything tested.

Which country can I sell these goods in?

Our products are compliant with ALL EU countries.

DESIGN

Can you design my logo?

We can do but this will be charged as separate.

Can I supply my own design?

Yes, you will need to supply in .ai format and we will need to review your artwork to ensure its compatible before we commit but on the whole this is possible. We can also work with your designer to ensure it’s compliant with all legislation.

SHIPPING

Do you ship internationally?

Yes – we can ship globally.

Do you provide a drop shipping services?

Yes, we do. We charge a small unit cost to pick and pack and then a standard rate on postage. You will have to commit to a certain stock level but please do ask for more information – we’d be happy to help.