We understand that launching your own skincare brand can come with a lot of questions — from choosing the right products to understanding the production process, design, and shipping logistics. Our FAQs are here to guide you through the most common queries we receive. Whether you’re starting with a single product or planning a full custom formulation, you’ll find answers below to help clarify our services, timelines, packaging options, and more. If you can’t find what you’re looking for, just get in touch — we’re here to help.
Products
You can start at one but for a range we recommend 4-6 varieties. Min order 500 per variety.
If you require organic or natural certification, please specify during briefing stage. This is important that you highlight at this point anything special in that you require for your products.
This will vary depending on what is in the product but a rough guide is 12+ months from opening.
We aim for all products to be vegan-friendly, but some formulations are still in progress. If vegan certification is essential, please let us know during formulation at briefing stage.
Most are manufactured in the UK, though we sometimes source ingredients and manufacturing support from our European partners.
Our products are obviously suitable for sale in the EU, other countries do have specific regulations though, so please advise which markets you wish to sell in so we can ensure the regulation is specific for that area.
It’s a different process from private label but rest assured we can help. Complete our enquiry form, and a project manager will be in touch. You can also email us at info@naturalspafactory.com.
You will see and try samples of all your products before we go into production.
Yes, you can add actives and change fragrances, talk to us so we can advise you on this process.
Process & Service
A deposit is required is advance for us to start the production process, with the balance due before delivery.
Standard production takes 13 weeks from order confirmation, deposit, delivery of components and proof approval.
• Private Label: 500-1,000 units per product for competitive pricing.
• Custom formulations: Typically 5,000+ units for cost efficiency, but smaller runs are possible
Yes. Complete our enquiry form, and we’ll discuss volume-based pricing.
Yes, but we need to test compatibility before production and ensure they are suitable for your product.
Our formulations comply with all EU regulations. If you plan to sell outside the EU, additional compliance checks may be needed. Please see above.
Yes, we will undertake this on your behalf to ensure your products are compliant.
Design
Yes, but design modifications are chargeable.
No, we work within your brand guidelines but we can recommend trusted designers.
Yes, but files must be in .ai format. We’ll review your artwork to ensure it’s compatible and compliant before finalising production. There is currently a lot of information that is required on your product; weight, directions, ingredients etc so we will do all of this for you but the design is yours.
Should you require specifics around recyclability on labels and inks please specify at brief.
Shipping
Yes, collection and independent freight arrangements are welcome.
Yes, we can ship globally or you can arrange your own collection. Currently, shipping abroad is costly out of the UK, you may have preferred shipping agent that can collect.
Yes we can provide drop shipping services. This will add additional charges and you will need technical support your end in order to integrate the systems, we will not do this for you.
Yes, of course.
Share your vision with us
If you don’t see what you’re looking for, please let us know what you’re trying to create. We love a challenge and take pride in turning your ideas into products — so don’t feel limited, we’re here to bring your vision to life.