Frequently Asked Questions

What’s the minimum order quantity?

This varies on how many SKU’s/lines and prodcuts you require and. Anywhere from 100 to 250 per product.

Do you offer discounts?

We have a graded price list base on higher volumes, bulk orders and quantities.

Where are the products made?

We never go outside Europe to make our products. A great deal of our products are made in the UK and some are from France, Austria and Italy.

Can I use my own bottles/jars?

Yes, but you can expect to pay a couple of hundred pounds on top per SKU to get everything tested.

Which country can I sell these goods in?

Our products are compliant with ALL EU legislation.

Can you help me formulate from scratch?

Yes, of course. We enjoy this but do bear in mind that this can be a 9-12month process. So, give yourself (and us) plenty of time. Also, the number of products you will need to be cost effective can be significantly more so you will need a big stock room and our advice would be, an effective sales and marketing strategy.

Do you have a drop shipping service?

Yes, we do. We charge a small unit cost to pick and pack and then a standard rate on postage. You will have to commit to a certain stock level but please do ask for more information – we’d be happy to help.

Can I come and see you?

Of course you can. We like visitors although don’t expect anything too glamorous at our HQ in Bath.  Even thought we are in relative comfort it’s our warehouse where the real work happens. We have only a hand full of samples and the office team here but we’ll welcome you with open arms (and a cup of coffee, if you’re lucky) and we can talk through the process and any concerns you may have.

Who else do you work with?

Some of our work is confidential however, please visit our ‘Clients We’ve Worked With Page’ for a few ideas. We have many five star establishments  

Can you help with marketing?

We have a raft of templates that you can use for ready to print marketing including brochures, treatment cards, fliers, tent cards, price lists. Alternatively, if you prefer us to design something bespoke for you please do let us know and we’d be happy to help. Charges apply.